Cancellation Policy

Cancellation Policy Non Covid

It is always my preference not to charge someone for an appointment that they have not had, regardless of the reason.  

As a mum of two young children I understand how many plates we are all spinning day to day, and I understand that cancellations can be necessary. 

As a gesture of goodwill you will not be charged for your first cancellation. Subsequent cancellations will be charged. 

Please expect to pay 50% of your appointment fee if you cancel within 24 hours. Cancelling on the day of your appointment will incur up to 100% of your appointment fee.

Habitual schedule changes will result in mandatory, non refundable prepaid services.

This helps protect everyone, if I experience a high level of cancellations this will effect my pricing structure and will have a knock on effect to those clients who never cancel.

As a small independent business, any last minute schedule changes come directly from my pocket so I thank you in advance with being considerate with appointment changes.

Intimate waxing and your period

Please be aware that a last minute cancellation change due to your period is chargeable under the regular cancellation policy.

It is fine to have a wax when you are on your period. Just make sure you are wearing a tampon or menstrual cup.

If you would prefer not to wax at this time then that is fine too but please give me at least 24 hours notice.

Cancellation Policy and Covid

As I am sure you can appreciate, covid-19 has been incredibly hard for small businesses. Any cancellations and schedule changes come directly out of my income.  

If you can’t make it to your appointment due to illness (yours or mine) then of course you can cancel with no penalty.